Refund Policy

Refund Policy

At PureAura, we strive to provide you with high-quality products and excellent customer service. However, we understand that there may be occasions where you need to request a refund. This Refund Policy outlines our guidelines for processing refunds to ensure a fair and satisfactory experience for our customers.

Refund Eligibility:

  • To be eligible for a refund, you must meet the following criteria:
    • The item must be in its original condition, unused, and in the same packaging as received.
    • You must initiate the refund request within 30 days of receiving your order.
    • Personalized or customized items are not eligible for refunds unless they are defective or damaged upon arrival.
    • Clearance or final sale items are not eligible for refunds.

Refund Process:

  • To request a refund, please contact us with your order number and details of the item(s) you wish to return.
  • Our customer service team will review your request and provide you with instructions on how to return the item(s).
  • Once we receive the returned item(s) and verify their eligibility for a refund, we will process the refund to the original payment method used for the purchase.
  • Please allow 45 business days for the refund to appear in your account, depending on your bank or credit card issuer's processing times.

Return Shipping:

  • You will be responsible for covering the return shipping costs unless the return is due to our error or the item is defective or damaged.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged or defective item(s).
  • We will provide you with instructions on how to return the item(s) for a refund or replacement at no additional cost to you.

Contact Us:

  • If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at Thank you for shopping at PureAura. We value your satisfaction and are committed to resolving any issues promptly and effectively.